Please read our return and exchange policy carefully to familiarize yourself with the process.

At SoftDream by LauraGalasso, we strive to ensure your utmost satisfaction with your purchase.

However, we understand that there may be instances where you may need to return or exchange an item.


In the unlikely event that you are unhappy with your purchase, we accept the return of unworn and unused items in their original condition and packaging within 14 days of order receipt,

for store credit.

Please note that we cannot accept returns on earrings due to hygiene reasons.

To initiate the returns process, please contact our customer service team via email at

Provide your order details and the reason for the return.

Our team will guide you through the necessary steps and provide you with a return authorization.

Once your return is authorized, carefully package the item and include the original invoice or proof of purchase.

We recommend using a trackable shipping service to ensure the safe return of the item.

Please note that the cost of return shipping will be borne by you, the customer.

Upon receiving the returned item, our team will inspect it to ensure it is in its original condition.

If the item passes inspection, we will issue store credit for the value of the returned item, which can be used for future purchases on our website.


We currently do not offer direct exchanges.

If you wish to exchange an item, please follow the returns process outlined above and use the store credit issued to place a new order for the desired item.

Damaged or Defective Items

We take utmost care in checking and testing each piece of jewelry before sending them out to you.

However, if you receive a damaged or defective item, please contact our customer service team immediately.

We will gladly assist you in resolving the issue and provide a suitable solution, including a replacement or refund.

International Returns

If you are located outside the UK and need to return an item, please ensure that you mark the outside of the parcel as a "return shipment to origin."

This will help prevent any unnecessary customs delays or charges.

We recommend using a trackable shipping service to ensure the safe return of the item.

For any further inquiries or assistance regarding returns or exchanges,

please do not hesitate to reach out to our customer service team via email at

We are here to help and ensure your satisfaction.

Thank you for choosing SoftDream by LauraGalasso.

We appreciate your business and look forward to serving you again.

Note: This return and exchange policy is subject to change.

Please refer to our website for the most up-to-date information.