FAQs

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you'll find answers to common questions about our ethically made jewellery. If you need further assistance, feel free to contact us.

1. About Our Jewellery

What makes your jewellery sustainable and ethical?

We use responsibly sourced and recycled materials. Our unique pieces are made from local artisans in Bali, to support local craftsmanship to ensure the handmade culture will sustain for generations. Our manufacturing partners follow ethical labor practices, ensuring fair wages and safe working conditions.

What materials do you use?

Our jewellery is crafted from recycled sterling silver, gold and semi-precious gemstones to minimise environmental impact and bring a good energy to your journey.

Is your packaging eco-friendly?

Yes! We use recyclable paper in our packaging and our handcrafted jewellery comes stored in a cotton bag to protect it from humidity and chemical oxidation.

2. My Order

How do I place an order?

Simply browse our online store, add your favorite pieces to your cart, and proceed to checkout. We accept all major payment methods, including credit cards, PayPal, and more.

Can I modify or cancel my order?

If your order hasn’t shipped yet, you can contact us at softdreamjewelry@gmail.com within 24 hours to request modifications or cancellations.

Do you offer bespoke gifts?

Yes! We can offer a free video consultation to offer style suggestions to help you pick out the perfect bespoke solid gold gift, ideal for engagements, anniversary or any other occasion. Drop us a message either via social media or softdreamjewelry@gmail.com to book your free consultation today.

3. Shipping & Returns

Where do you ship?

We offer FREE shipping worldwide.

How long does shipping take?

Orders are typically processed within 1-3 business days. Our parcels are sent through Royal Mail Track & Sign and can typically take the following:

  • UK & Ireland: 2 days 
  • Europe: 7 days 
  • USA: 7-10 Days

Delivery times are estimates and may vary due to unforeseen delays.

What is your return policy?

We offer hassle-free 7-day returns. If you're not satisfied, you can return your jewellery in its original condition for a full refund or exchange.

What if my order is faulty?

If your order is broken or faulty, we ask you to notify us at softdreamjewelry@gmail.com asap and our customer service team will guide you through the returns process.

Do you offer free returns?

Customers are responsible for the postage costs when returning unworn items for a refund or exchange. This includes faulty items, which will be exchanged at no additional cost.

4. Jewellery Care & Aftercare

How do I take care of my jewellery?

To maintain the shine and quality of your jewellery:

  • Store in a dry place, in a soft neutral non-metal box. 
  • Avoid exposure to water, humid places, perfumes, and harsh chemicals.

Clean with a soft cloth after wearing it.

5. Wholesale

Do you offer wholesale options?

Yes! We welcome wholesale inquiries and offer exclusive pricing for bulk orders. If you're a retailer or business interested in carrying our sustainable, ethically made hand-crafted jewellery, please reach out to us for more details.

How can I apply for a wholesale account?

You can apply by contacting us at softdreamjewelry@gmail.com with information about your business, including store details and the type of products you're interested in. Our team will get back to you as soon as possible.

6. Contact Us

How can I reach customer support?

You can contact us via:

We’re happy to assist you with any questions about our eco-friendly, ethical jewellery collection!

Need more help? Visit our contact us via email, social media or chat with us live!