FAQs

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you'll find answers to common questions about our ethically made jewellery. If you need further assistance, feel free to contact us.

1. About Our Jewellery

What makes your jewellery sustainable and ethical?

We use responsibly sourced and recycled materials. Our unique pieces are made from local artisans in Bali, to support local craftsmanship to ensure the handmade culture will sustain for generations. Our manufacturing partners follow ethical labor practices, ensuring fair wages and safe working conditions.

What materials do you use?

Our jewellery is crafted from recycled sterling silver, gold and semi-precious gemstones to minimise environmental impact and bring a good energy to your journey.

Is your packaging eco-friendly?

Yes! We use recyclable paper in our packaging and our handcrafted jewellery comes stored in a cotton bag to protect it from humidity and chemical oxidation.

2. My Order

How do I place an order?

Simply browse our online store, add your favorite pieces to your cart, and proceed to checkout. We accept all major payment methods, including credit cards, PayPal, and more.

Can I modify or cancel my order?

If your order hasn’t shipped yet, you can contact us at softdreamjewelry@gmail.com within 24 hours to request modifications or cancellations.

Do you offer bespoke gifts?

Yes, we create bespoke solid gold jewellery by appointment. If you have a special gift in mind, we’d love to hear your ideas, even if you’re not sure where to start. We offer a free video consultation to discuss your ideas and help you choose a meaningful gift for an engagement, anniversary or another special occasion. To enquire or arrange an appointment, email softdreamjewelry@gmail.com or send us a message on social media.

3. Shipping & Returns

Where do you ship?

We offer free worldwide shipping on orders of ÂŁ150 or more. Standard shipping is ÂŁ10 for orders below ÂŁ150.

How long does shipping take?

Orders are typically processed within 1-3 business days. Our parcels are sent through Royal Mail Track & Sign and can typically take the following:

  • UK & Ireland: 2 days 
  • Europe: 7 days 
  • USA: 7-10 Days

Delivery times are estimates and may vary due to unforeseen delays.

What is your return policy?

Please see our Return and Exchange Policy for details about returns and exchanges. If you have a question about your order, contact softdreamjewelry@gmail.com.

What if my order is faulty?

If your order is broken or faulty, we ask you to notify us at softdreamjewelry@gmail.com asap and our customer service team will guide you through the returns process. 

Do you offer free returns?

Please see our Return and Exchange Policy for information about return postage. For help arranging a return or reporting a faulty item, contact softdreamjewelry@gmail.com.

4. Jewellery Care & Aftercare

How do I take care of my jewellery?

To maintain the shine and quality of your jewellery:

  • Store in a dry place, in a soft neutral non-metal box. 
  • Avoid exposure to water, humid places, perfumes, and harsh chemicals.

Clean with a soft cloth after wearing it.

5. Wholesale

Do you offer wholesale options?

Interested in placing a wholesale order or stocking our jewellery? Contact us at softdreamjewelry@gmail.com to discuss your requirements.

How can I apply for a wholesale account?

You can apply by contacting us at softdreamjewelry@gmail.com with information about your business, including store details and the type of products you're interested in. Our team will get back to you as soon as possible.

6. Contact Us

How can I reach customer support?

You can contact us via:

We’re happy to assist you with any questions about our eco-friendly, ethical jewellery collection!

Need more help? Visit our contact us via email, social media or chat with us live!