Shipping Policy

Effective Date: 16.02.2025
Last Updated: 16.02.2025

1. Shipping Destinations

We currently ship to the UK & Ireland, USA, Italy and rest of Europe. If your location is not listed, please contact us at softdreamjewelry@gmail.com.com for assistance.

2. Processing Time

Orders are typically processed within [1-3] business days. During peak seasons or sales, processing times may be longer. Custom or made-to-order pieces may take additional time.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Royal Mail Track & Sign

UK & Ireland: 2 days
Europe: 7 days
USA: 7-10 Days
Delivery times are estimates and may vary due to unforeseen delays.

4. Shipping Costs

At this time we currently offer free shipping worldwide on all orders.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your order through our website or the carrier’s tracking portal.

6. Lost, Stolen, or Damaged Packages

We are not responsible for lost, stolen, or damaged packages once they have left our facility. If you experience an issue, please contact the shipping carrier directly. For assistance, you may also reach out to us at softdreamjewellery@gmail.com.

7. International Shipping & Customs

If you’re making a return either for refund or exchange, international orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for details.

8. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing your order. Once an order has been processed, it cannot be changed or cancelled.

9. Contact Us

If you have any questions about our shipping policy, please contact us at:
Soft Dream Jewellery by Laura Galasso
Email: softdreamjewelry@gmail.com